Within 7 Days
Request a return or exchange within 7 days of delivery.
RETURNS & EXCHANGES
Not the right fit?
We’ll make it right.
We want you to love your eyewear. If you are not fully satisfied, our return and exchange process is simple, clear and hassle-free.
7-DayEasy returns
QuickExchanges
Hassle-FreeSupport
Unused Condition
Items must be unused, unwashed and in original condition.
Original Packaging
Include all packaging, accessories and documents.
Proof of Purchase
A valid order number or invoice is required.
QUICK & TRANSPARENT
How returns & exchanges work
Request
Send your order details through our support form.
Approval
Our team reviews and approves the request.
Ship It Back
We share the return shipping instructions.
Quality Check
We inspect the item after it is received.
Refund / Exchange
Your refund or replacement is processed.
Refund Information
- Refunds are normally processed within 5–7 business days after inspection.
- Refunds are issued to the original payment method.
- Original shipping charges, when applicable, are non-refundable.
Not Eligible for Return / Exchange
- Items returned after the stated return window.
- Products that are used, damaged, scratched or altered.
- Customized items, prescription lenses and gift cards.
- Final-sale or clearance items unless defective.
Frequently asked questions
How do I request a return or exchange?
Use the contact form and include your order number, reason for return and preferred resolution.
Who pays for return shipping?
Return-shipping responsibility depends on the reason for return. Our support team will confirm this during approval.
How long does a refund take?
Once the returned item passes inspection, processing normally takes 5–7 business days. Your bank may require additional time.
Can I return a sale product?
Final-sale and clearance items are normally excluded unless the item arrives damaged or incorrect.
Can I exchange for a different product?
Yes, subject to product availability and any price difference.
What if I received a damaged or wrong item?
Contact us promptly with your order number and clear photos so we can resolve it quickly.
Need help?
Our support team is ready to guide you through the process.
CALL US+1 (347) 912-6431
Monday – Saturday, 9:00 AM – 6:00 PM EST
EMAIL USinfo@expressiwear.com
Start a Return
We normally reply within 24 hours.